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General Policy
Health Information:
Please consult your doctor for a physical examination prior to beginning any program. Stress reduction techniques may not be suitable for those with certain physical or mental health conditions.
All personal and health information provided to us is strictly confidential to Learn to Relax and only disclosed to third parties with your written consent or in case of emergency.
Cancellations and transfers:
For any breakout session, workshop or seminar a 50% refund will be issued for any cancellation made more than one week prior to the commencement date. For cancellations made less than one week prior to the commencement date a refund will not be issued. Bookings may be transferred to another course, program, seminar or workshop free of charge. Notice of at least one week must be given to transfer a booking.
Learn to Relax reserves the right to cancel any session due to unforseen circumstances. Refunds will be issued.
Public Holidays and Weekends:
Courses and Programs may run on public holidays and weekends. It is your responsibility to check all dates prior to registration.
Returns and Refund Policy:
For all claims: affected items must be returned to Learn to Relax by registered mail within seven (7) working days of receipt of goods by the purchaser. Replacement goods will be posted as per the delivery policy below. Refunds will not be issued for Learn to Relax at Home packages.
Learn to Relax at Home Delivery Policy:
Learn to Relax at Home hard copy packages will be delivered by registered mail within seven (7) working days via Australia Post. Refer to the Australia Post website for all delivery enquiries. www.auspost.com.au
Learn to Relax at Home online version: you will receive a download link via automated email receipt on completion of your payment. This link will only work for 3 days following the payment date. Follow the instructions to save the files to your computer.
Security Capabilities and Policy for transmission of credit card details:
On selecting to confirm and pay any order, your credit card details will be securely processed through the ANZ payment gateway.
Disclaimer - Downloadable Documents
Learn to Relax makes available the provision to download particular documents, on the conditions set out below. If you do not agree with these conditions, then you should not download the material.
Downloadable Document Conditions
The information is provided on the basis that upon downloading you will conduct such virus scanning and other checks as may be necessary to ensure that the downloaded material will not corrupt in any way your data, software or systems or those of any other person.
You acknowledge and agree that Learn to Relax will not be under any liability to you for any loss or damage including consequential loss or damage however caused, whether by negligence or otherwise, that arises in any way from the use of the downloaded material.
If you provide the downloaded material to another party, then you should bring to the attention of that other party these conditions and only provide the downloaded material on the same conditions as those on which the original downloaded material was provided to you.
Privacy Policy
This web site is owned and operated by Learn to Relax ABN 98 069 141 778, referred to as "We", "our" and "us" in this Website Privacy Policy. By using this site, you agree to the Website Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Website Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the website. We reserve the right, at our discretion, to modify or remove portions of this Website Privacy Policy at any time. This Website Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party websites that may be linked to the website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information"). This Website Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. Please review this Website Privacy Policy periodically so that you remain informed of any changes. We welcome your comments and feedback at any time.
Personal Information
Personal information about visitors to our website is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Website Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Cookies
Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the website to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other sites
We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Problems or questions
If we become aware of any ongoing concerns or problems with our website we will take steps to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
Further Privacy Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. http://www.privacy.gov.au/
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